Privacy Policy

Last Updated: January 27, 2026

1. Introduction

AIDI Courier Solution is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile app, or services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

Personal Information: Name, phone number, email address, delivery address, pickup address
Shipment Information: AWB number, package weight, dimensions, contents description, value
Payment Information: Transaction details (processed securely via third-party gateways – we do not store card details)
Technical Information: IP address, browser type, device information, operating system, pages visited, time spent
Cookies & Tracking: Session cookies, analytics cookies, preference cookies

3. How We Use Your Information

To process, track, and deliver your shipments
To send real-time tracking updates, delivery notifications, and service alerts via SMS/email
To provide customer support and resolve queries/complaints
To improve our services, website performance, and user experience
To prevent fraud, abuse, or unauthorized use of our platform
To comply with legal obligations and government regulations

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your data only in the following cases:

With delivery partners, agents, and logistics providers to complete shipments
With payment gateways for secure transaction processing
With government authorities when required by law
With service providers (hosting, analytics, cloud storage) under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, firewalls, and restricted access controls to protect your data.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Access, update, or correct your personal information
Request deletion of your data (subject to legal and operational requirements)
Opt-out of marketing communications
Withdraw consent where processing is based on consent

To exercise any of these rights, email us at support@aidicouriersolution.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage or disable cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

        By continuing to use our services, you agree to the terms of this Privacy Policy.
    

Questions or Concerns?

Email: support@aidicouriersolution.com

Call: +91 xxxxxxxxxx (10 AM – 6 PM IST)